FAQ (Frequently Asked Questions)

Who can order from this site?

We offer our products to wholesalers and large manufacturers only.

What qualifies a potential account as a wholesaler or large manufacturer?

A wholesaler sells to the retail trade and has a warehouse where product is stocked. A manufacturer uses our product to make something else.

Where can I find more information about products?

You can contact our Berwick Offray Customer Service Department at 1-800-BERWICK or via email Custserv@berwickoffray.com. For Hampshire Paper inquiries, call our Sales office at 1-800-664-3645 or email HampshirePaper.SalesDept@HampshirePaper.com

Are your products manufactured in the United States?

Many of our products are manufactured in our own factories located in the United States. Those products will display a ‘Made in the USA’ icon when browsing through our site. As augmentation to our manufacturing capabilities, we source import product from around the world drawing on the talents of our design staff located in the United States and the experience of our Pac Rim staff located in Hong Kong.

Am I able to order product via the website?

Yes! As long as you qualify as a wholesaler or manufacturer. If you would like to place an order, please click here to register. Once your account is reviewed and verified by our customer service team, you will receive an email regarding your account activation and will be able to place orders at that time.

Is there a minimum order amount?

Yes - the minimum order amount is $150 combined between the Berwick, Offray and Hampshire product lines.

What are your shipping policies?

All orders over $1,500 will receive free freight. All orders under $1,500 will be charged freight at the time of order shipment.

How can I determine the status of my order?

All order status’ (whether ordered online or via another means) can be viewed on the account dashboard for all registered users. Don’t have an account? Click here to register and view your status.

You can also contact our Berwick Offray Customer Service Department at 1-800-BERWICK or via email Custserv@berwickoffray.com. For Hampshire Paper inquiries, call our Sales office at 1-800-664-3645 or email HampshirePaper.SalesDept@HampshirePaper.com

How do I change my order?

The order process begins when you click on the submit order button in the checkout. Our orders go directly to our shipping department for processing so we are unable to make any changes to your order. We apologize for any inconvenience.

What is your return policy?

We make every effort to ship products without defect. If you do encounter a problem with your order, contact customer service within 72 hours of receipt. Click here for our shipping policy.

Do you have any showrooms?

We have a permanent showroom located at Floramart in Atlanta, GA servicing the Wholesale Floral Industry. We also exhibit at a variety of tradeshows representing the various industries we service.

I have a question that's not answered above.

Call Customer Service at 1-800-BERWICK or via email Custserv@berwickoffray.com with your question. For Hampshire Paper inquiries, call our Sales office at 1-800-664-3645 or email HampshirePaper.SalesDept@HampshirePaper.com

How can I set up an account?

Click here to visit our registration page and follow the prompts.

If I have an account with Berwick Offray, do I still need to set up a web account?

Yes. You can click here to Express Register

What web address do I use to bookmark this page?

www.berwickoffraywholesale.com

What if I lose my username/user id?

Your username should be your email address. If you forgot the email address that you used to sign-up online, please contact Customer Service at 1-800-BERWICK or via email Custserv@berwickoffray.com

What do I do if I have forgotten my password?

If you have forgotten your password, click “forgot my password” on the Log In page. Enter your user id. The email address that is on file as your username will be sent a temporary password. At your next login, use the temporary password provided; you will be prompted to enter a permanent password at that time.

Do you charge sales tax?

We sell only to the wholesale and manufacturing trades within the United States and Puerto Rico who are exempt from paying retail sales taxes on purchases of our products.

How do I find a specific product by name?

At the top-right corner of every page is a product search box. Enter the name of the product that you wish to find in this search box and then click the “Search” button next to it. We recommend that you enter most, but not all of the product name to optimize the number of matching results. If you are unable to find a product through the product name search, you may try to search for it using the Catalog Name or descriptive keyword(s). If you need further assistance, please feel free to contact Customer Service at 1-800-BERWICK or via email Custserv@berwickoffray.com

What other ways can I search for products?

You can search by UPC #, Pattern Name, Pattern Number

Which orders can I see and track on the web? Can I see details on past orders?

If you have a web account, any order that you have placed within the last 24 months with Berwick Offray, whether online or via another means, should be able to be tracked and viewed online. Login to the website and select “Order Status Report” in the “My Account” drop-down. In order to see order details, such as tracking information and a list of the purchased items, click on the order that you wish to view. If you do not have a web account and would like to view your orders online, please express register here.

What are Open Orders? Completed Orders? Back Orders?

Open Orders are orders that have been received and processed but have not yet been shipped. Backorders are open orders that have partially shipped. Completed orders are orders that have been completely shipped.

Can I copy an order or re-order some items from an order that has already been placed?

Yes, please feel free to use the “Inventory Worksheet” function to select from multiple past orders and place items in your shopping cart.

Do you sell other items that are not listed on your website? Are all of your products available on the web?

Our website does not represent our entire product line. We have many more products including additional sizes, colors and put ups that are not on our website but are available. Call Customer Service at 1-800-BERWICK or via email Custserv@berwickoffray.com to inquire.

How can I talk to a live person?

Call Customer Service at 1-800-BERWICK or via email Custserv@berwickoffray.com and request a Customer Service representative call you back. Our office hours are 8:00 am – 5:00 pm EDT.

How do I update my email address?

  1. Sign in to your account on www.berwickoffraywholesale.com
  2. Click on “My Account” located in the top-right corner of the page
  3. In the email address field, enter your new information and then click on the “Update Account” button. Your account will be immediately updated and this will be your new username, going forward.

What are your security and legal policies?

Our site is located on a secure, encrypted server. We do not sell, share or distribute your personal contact or credit card information to third parties. Please click here for our Terms & Conditions.

How can I remove myself from the Berwick Offray Wholesale email list?

In order to opt out of our email list select the “Manage Your Subscription” option on the bottom of an email you’ve received.

Do you have a catalog?

Yes. We have a number of divisional catalogs that you can request by clicking here or you can view online by clicking here.

IS THERE A MINIMUM ORDER AMOUNT?

Yes. The minimum order amount is $150 combined between the Offray, Berwick and Hampshire product lines.

Having problems using the site?

Please note that this site is optimized to operate on the latest versions of Internet Explorer, Firefox, Chrome, and Safari. If you are having any problems using the site, please download the optimal Internet Explorer, Firefox, Chrome or Safari browser for your system. If you are still encountering difficulties, please contact our staff at 1-800-BERWICK or via email Custserv@berwickoffray.com.