We make every effort to ship quality merchandise without defect. If you do encounter a problem with your order, contact Berwick Offray Customer Service at 1-800-BERWICK M-F 8am –6pm EST or Hampshire Paper Customer Service at 800-664-3645 within 72 hours of receipt. All claims, credits and returns must have prior authorization from the Customer Service department. Returned or refused merchandise is subject to a 20% restocking fee and all merchandise must be returned in original packaging and be of resalable condition. Customer will be responsible for the cost of freight when voluntarily returning merchandise.