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We make every effort to ship quality merchandise without defect. If you do encounter a problem with your order, contact Berwick Offray Customer Service at 1-800-BERWICK M-F 8am –5pm EST or Hampshire Paper Customer Service at 800-664-3645 within 72 hours of receipt. In addition, please note the follow.

  • All claims, credits and returns must have prior authorization from the Berwick Offray or Hampshire Paper Customer Service department. 
  • Return authorizations are valid for 30 days.  
  • Returned or refused merchandise is subject to a 20% restocking fee and all merchandise must be returned in original packaging and be of resalable condition. 
  • Customer will be responsible for the cost of freight when voluntarily returning merchandise.
  • No returns will be accepted for closeout, discontinued, or obsolete items.